All flowers are delivered
at the indicated time and to the address you have specified.

Delivery is in the same day.

The order of the bouquet must be done at least 1 hour before it will be received. The order of the author's composition in the box must be done at least 2 hours before it will be received.

Delivery is free when ordering is from 1200 UAH.

The cost of delivery in Kiev is 110 UAH. Payment is available both in cash or by credit card.

DELIVERY

Delivery within Kiev is free when ordering is from 1200 UAH.

The cost of delivery is 110 UAH, when ordering is up to 1200 UAH.

Delivery can be ordered both to your own address and to the address of the person to whom you want to deliver a gift. To do this, you need to specify the recipient’s name, address and telephone number on the “Order Check” page.

The order of the bouquet must be done at least 1 hour before the time when you want to receive a bouquet, and the composition – 2 hours before.

Delivery in Kiev is made 7 days a week from 8 to 20:00 Mon.-Fri. and from 10 to 20:00, by the courier service of the Flores store. We guarantee that the bouquet or composition you ordered will be received on time (within 15 minutes from the specified time of your delivery).

It is also possible to take away the ordered bouquet or composition by yourself at the address: Kiev, Resurrection st., 14b.(ул. Воскресенская,14б)

PAYMENT

For purchases at the Flores store, you can use the following payment methods:

  1. By cash to the courier – when receiving of the order;
  2. If you take it by youself at our store – in cash or using a MasterCard or Visa international payment card ;
  3. On our web site – on-line payment card of MasterCard or Visa International payment systems . Our store is connected to the Internet acquiring system, which operates around the clock, seven days a week using 3-D Secure technology, which guarantees complete security of online payments.
  4. Cashless – contact us for detailed information.

GUARANTEES

We guarantee the freshness and quality of our bouquets and compositions, however, if for some reason you are not satisfied with the fulfillment of your order, we are ready to consider your claims within 24 hours from the time it was delivered or received at the store. For this you have to write us on e-mail flores.shop.kyiv@gmail.com or call (viber) +38098 484 49 73. To make a quick decision, you need to see about documenting the incident with a photo or video. If your complaint is justified, we will promptly offer you a solution to the current situation.

Also, in order to control the quality of our services, we will be happy to receive feedback about us on the page www.facebook.com/flores.shop.kyiv.